Ahold Delhaize Breached: Dissecting the Anatomy of (another) Grocery Chain Attack

Ahold Delhaize Breached: Dissecting the Anatomy of (another) Grocery Chain Attack

Ahold Delhaize Breached: Dissecting the Anatomy of (another) Grocery Chain Attack 3072 1536 Andrew Heller

The digital shelves just got a whole lot shakier.

Ahold Delhaize USA, the grocery titan behind names like Stop & Shop, Giant Food, Food Lion, and Hannaford, recently fell victim to a cyberattack that disrupted operations across its subsidiaries, leaving customers frustrated. Although the company has been tight-lipped on specifics, the impact was undeniable: pharmacy services were disrupted, online ordering systems were down, and POS systems were crippled in stores across the country.

This breach underscores an unsettling trend in the retail and grocery sectors, which are increasingly targeted by attackers leveraging everything from ransomware to social engineering. Through Lares’ expertise, we can unpack what little has been disclosed, speculate on potential attack vectors, and offer actionable insights to fortify defenses against future threats.

Unpacking the Attack: Gathering Breadcrumbs

Ahold Delhaize confirmed the incident, stating that their internal security teams, alongside external experts and law enforcement, were actively investigating and mitigating the attack. While official details remain scarce, reports from SecurityWeek and Cybersecurity Dive suggest a significant breach, likely involving ransomware that hit the company's core IT infrastructure, resulting in cascading effects on pharmacy and payment systems.

Mark Arnold, Lares vCISO and VP of Advisory Services, experienced the impact firsthand seeing empty shelves at a local Massachusetts Stop n Shop. “While details are still emerging, it appears the attackers exploited unpatched vulnerabilities to gain access and then moved laterally to target systems related to online shopping, prescription fulfillment, and the loyalty program.” Mark also notes that Hannaford’s back in the day was a repeat target of malicious actors.

Mark Arnold
vCISO, VP of Advisory Services

A History of Breaches

2007

Russian/Ukrainian hacker group gained access to Hannaford's main servers and spread malware to all 300 stores and independent stores that sold Hannaford products. The hackers stole 4.2 million credit and debit card numbers, which cost an estimated $252 million.*

*The 2007 attack is widely considered the ~5th most expensive cyber attack in history.

2008

Hannaford experienced a security breach from infamous TJX Hacker, Albert Gonzalez, who compromised more than 4 million credit and debit cards.

Nov 2024

Attack impacts Giant Food, Hannaford, and other Ahold Delhaize USA brands, including pharmacies and e-commerce services.

Analyzing Potential Attack Vectors with a Lares Perspective

Based on collective insights, we can speculate on possible entry points and vulnerabilities exploited during the attack. Drawing on our offensive security and simulation experience, here are some potential vectors:

  • E-commerce Platform Vulnerabilities: Attackers might have used unpatched software, SQL injection, or even zero-day exploits within the online ordering system. Regular testing of e-commerce platforms for vulnerabilities is crucial, and Lares’ application security assessment methodology includes robust testing for these risks to help organizations mitigate them in advance​.
  • Third-Party Vendor Risks: Modern supply chains are highly interconnected, and a weak link in a third-party vendor can often serve as an entry point for attackers. Lares' vendor risk assessments can provide the necessary oversight to ensure that vendors comply with security standards​​.
  • Social Engineering and Phishing: Employees with access to critical systems may have been targeted in a phishing campaign, facilitating initial access or malware deployment. Lares’ phishing simulations and training programs equip employees to recognize and resist these attacks​.
  • Point-of-Sale (POS) System Vulnerabilities: The disruption in in-store payment systems suggests possible compromises in POS systems, which may have been vulnerable due to outdated security configurations or inadequate defenses against malware. Lares recommends comprehensive POS testing and physical security integration to ensure these systems remain secure​.
  • IT Systems as Central Target: Reports indicate that Ahold Delhaize’s core IT infrastructure was likely compromised, highlighting the need for hardened, resilient systems. Lares' incident response capabilities can help organizations reduce "dwell time," allowing for quicker identification and response to active threats​.

Beyond the Headlines: Trends and Tactics in the Cyber Grocery Wars

The Ahold Delhaize incident reflects broader trends affecting the retail and grocery sectors. A Security Squawk episode recently covered similar ransomware incidents, which continue to grow in frequency and complexity. Cybercriminal groups like Black Basta use tactics such as:

  • Mass Email Spam Campaigns: Flooding inboxes with malicious links and attachments that deploy malware on click.
  • Microsoft Teams Exploitation: Leveraging vulnerabilities within widely used platforms, often through social engineering, to gain access.
  • QR Codes and Vishing: Directing victims to malicious websites via QR codes or engaging them in voice phishing to extract credentials.

Lares has witnessed similar tactics in our purple teaming engagements. We’ve observed a growing dependence on reactive measures, such as EDR/XDR, that can fall short against sophisticated, socially engineered attacks. Instead, Lares advocates for a proactive defense through offensive security testing and employee training​​.

Response Strategy: Lessons from the Aisle of Cyber Insecurity

The Ahold Delhaize attack underscores the importance of a robust, multi-faceted cybersecurity strategy in high-impact industries like retail. Here are critical takeaways for both attackers and defenders:

For the Attackers:

Disrupting essential services like grocery supply chains can yield significant chaos, attention, and potential financial gain. Attacks on this sector will likely become more frequent as attackers target weak or outdated infrastructure, unprepared third-party systems, and human vulnerabilities.

For the Defenders:

A robust cybersecurity posture is essential. Organizations should incorporate these strategies, which are core to Lares’ service offerings:

  1. Proactive Vendor Risk Management: Third-party vulnerabilities must be identified and mitigated early on. Vendor risk assessments by Lares are designed to address security gaps and ensure compliance with industry standards​​.
  2. Employee Training and Security Awareness: Security awareness is the first line of defense. Lares offers simulation and training services to prepare employees against phishing, vishing, and other social engineering tactics​.
  3. Application Security Assessments: Securing online platforms is crucial in today’s retail environment. Lares' application security assessment methodology identifies and remediates vulnerabilities in real-time, reducing risks in customer-facing services like e-commerce​.
  4. POS and Physical Security Testing: Retail environments require both digital and physical security. Lares’ physical security testing integrates with POS assessments to ensure all possible entry points are protected​.
  5. Incident Response Readiness: Dwell time, or the period attackers remain undetected, can make or break an organization’s response. Lares’ incident response services are designed to minimize detection time and limit damage during an attack​.

Building a Security-First Culture with Lares

To guard against threats, companies must prioritize security across all levels, from infrastructure to employee behavior. Lares' purple teaming and security awareness programs help organizations strengthen this security-first mindset, ensuring that employees, systems, and processes are resilient against emerging threats.

The grocery aisle is now a frontline in cyber warfare as attackers seek to disrupt critical supply chains. Ahold Delhaize's experience is a strong reminder: every organization must adapt, enhance its strategies, and fortify its defenses. 

With Lares as a partner, businesses can build a proactive security stance, reducing risks and safeguarding the continuity of essential services.

Meet with Lares

Want to protect your organization from a similar attack? Meet with Lares to discuss how we can help you build a security-first culture.

Empowering Organizations to Maximize Their Security Potential.

Lares is a security consulting firm that helps companies secure electronic, physical, intellectual, and financial assets through a unique blend of assessment, testing, and coaching since 2008.

16+ Years

In business

600+

Customers worldwide

4,500+

Engagements

Where There is Unity, There is Victory

[Ubi concordia, ibi victoria]

– Publius Syrus

Contact Lares Consulting logo (image)

Continuous defensive improvement through adversarial simulation and collaboration.

Email Us

©2024 Lares, a Damovo Company | All rights reserved.

Error: Contact form not found.

Error: Contact form not found.

Privacy Preferences

When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Some types of cookies may impact your experience on our website and the services we are able to offer. It may disable certain pages or features entirely. If you do not agree to the storage or tracking of your data and activities, you should leave the site now.

Our website uses cookies, many to support third-party services, such as Google Analytics. Click now to agree to our use of cookies or you may leave the site now.